Mr H from Perivale
"I had an interview with one of your advisers and afterwards I felt like a massive load had been removed from my back. Your adviser was intuitive, intelligent and very quick to understand and organise all of the various aspects of my complicated situation. By the time I had left the interview I had the whole thing in its proper perspective, knew exactly what I had to do next and I knew what other moves the adviser was going to make on my behalf. If I sound a bit happy and effusive right now, it is because your organisation has made me feel good about myself for the first time in months. Not only did the the adviser deal with my issues in an efficient and professional manner but she was charming and cheerful with it."
Thank You
How you will be seen at the Bureau:
The reception area is open from 9.30am to
4pm.
We offer 10 minute interviews with
our advice workers on MONDAYS, WEDNESDAYS,
THURSDAYS AND FRIDAYS. Your problem will be diagnosed, advice will be provided and/or an appropriate appointment will be made.
It is a waiting system.
We see people on a first come first served basis.
1) You will be given a ticket, and to help speed up the
system you will be asked to fill in a form with your
details.
2) Your details will be entered onto our computer system and you
will be given a reference number. You should bring this
reference number with you each time you visit the
Bureau.
3) The receptionist will inform you roughly how long you
will have to wait for your interview to take place.
Alternatively, you can call our Advice Line number
0845 050 5250,
MON-FRI 9.30AM TO 5PM
for advice over the telephone or to arrange an appropriate appointment.
* PLEASE NOTE *
On Tuesdays, you will not be able to see an adviser face to face unless you have a pre-booked appointment. You can visit the Bureau only to make a free phone call to our advice line.
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