"Thank you for your support and professionalism in helping me to resolve a financial dispute with my former employer. With your encouragement I was able to stand up for my rights"
Ms W from Wembley
Did you know ...
- The advice service offered to your comunity by Brent Citizens Advice Bureau is performed by volunteers who offer 2 days per week to make a difference for people living in Brent.
- These volunteers are fully trained at the Brent Bureau loctated in Willesden, obtaining the necessary work experience and skills needed to support our clients, and at the same time equip themselves for paid employment
- Brent CAB Service is seeking men and women of all ages and ethnic backgrounds who would also like to make a difference to their own lives and the lives of others
IF YOU WANT TO MAKE A DIFFERENCE and become a volunteer find more information here
"We have had our benefits increased and gained access to help we did
not know was available. It certainly has had an
effect on our health and well-being. We now have
someone to turn to"
Elderly Couple living in Willesden
The services we provide and how we provide them are reviewed at regular intervals by independent auditors. Representatives from the Legal Services Commission, Citizens Advice and the Charity Commission have scrutinised our managerial, administrative and advice-giving procedures and they have confirmed our continued success in providing a high quality service to clients.
John Fisher Free Legal Advice Session
In 2001 Brent CAB, in partnership with international law firm Clyde & Co, set up the John Fisher Free Legal Advice sessions at the Bureau in Willesden. Here experienced solicitors and barristers carry out pro bono work on issues including sex and race discrimination, redundancy and maternity rights in employment, personal injury, consumer matters and divorce. The clinic has been an invaluable addition to Brent CAB service.
"Aside from the obvious benefit that it is very
satisfying to help those who would otherwise have
nowhere to go, I think that my research, drafting and
people skills have all improved due to the work I do
at Brent Citizens Advice Bureau"
- Lindsay Connal - Solicitor, Ashurst
The Advice Line
The Brent CAB Call Centre is located at our main
offices in Willesden.
The Call Centre was set up to create easier access to
Brent CAB service.
To increase efficiency the centre is fully
computerized with information and case records stored
on a network.
When a client phones in, the adviser will create a
case record on screen and will access the CAB
electronic Information System as well as the centre's
own Borough wide local information system.
If a more detailed interview is required, the client
will be referred to the Bureau or to an appropriate
non-CAB agency.
Lines are open between 9.30am to 5pm Monday to Friday
and the phone enquiries received covers the same as
face to face enquiries.
Specialist Help Service
Thanks to the Legal Service Commission we are able to
provide a specialist help service in the areas of
debt, housing, immigration and welfare benefits. Our
specialist advisers take on casework and if
appropriate represent cases at tribunals.
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Mediation Service
Mediation is a quicker and easier way to resolve a dispute than going to Court. At Brent CAB we are able to provide a trained professional mediator who will act as a neutral third person in your dispute in order to find a solution which is acceptable to both parties. Mediation is appropriate for all sorts of disputes in areas including Housing, Debt, Consumer Issues, Contract, Employment, Personal Injury and Discrimination. All proceedings are strictly confidential and so cannot be referred to in any subsequent court action if mediation is unsuccessful.
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Parents with children under 4 years old - we can help if you are:
- Struggling to pay your rent and council tax
- Having problems at work
- Unable to make ends meet
Brent CAB has partnered with the Children's Centres
in Central Brent, Roundwood, and South Kilburn -
helping parents to claim all their entitlements,
manage debt and train for employment. To benefit from
these services you must have at least one child who
is under 4 years old. You must live in the Children's Centre catchment area and visit your nearest Centre
outreach service.
Visit the
Children's Centres website
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